🚚 SHIPPING INFORMATION 🚚
PLEASE READ THIS
⦿ The delivery time frame is based on the best ESTIMATION. All transit times are subject to Customs Clearance, transport conditions, weather conditions, the volume of mail traffic, etc. You are advised to visit the Shipping information page for more information on each shipping method.
⦿ International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination and are the responsibility of the Recipient.
⦿ We usually declare it as a gift and in low value.
⦿ Estimated delivery time frame EXCLUDE processing time (take 2-4 business days).
⦿ Note: "Business days" excludes public holidays and weekends.
➼ Delivery is usually done from Monday to Friday, working hours only.
➼ Double-check ordered items and shipping address in the order confirmation/invoice.
➼ Email to chusme.my@yahoo.com directly if you do not get an order confirmation/invoice via email.
➼ It’s your responsibility to track the package; please track it regularly.
WORLDWIDE DELIVERY
⦿ Shipping will be made from Malaysia to your country by TNT, Aramex, FedEx, Janio or Express Mail Service (EMS). The price listed on the website does not include shipping costs.
⦿ Please provide your full address to our Shipping information box at the time you place an order via the Website, and please choose the appropriate city and province and zip code that are correct to avoid shipping errors. We are not responsible for any package sent to the wrong address or failure of delivery due to the inaccuracy of the destination address given at the time when you checkout on our Website.
⦿ We will not refund the money you paid if only your packages experience a delay in the time specified by the delivery company.
⦿ All items are checked to be in perfect condition when we despatch them.
⦿ We are not liable or responsible for any losses or breakages during shipment. We can ship your packages 2-4 days after you made a payment. We send packages every Monday ~ Friday. We Closed Shipping on Public Holiday, Saturday and Sunday. Because the Courier is closed on Saturdays and Sundays, orders received on Sunday will be shipped on Monday.
MISDELIVERED/RETURNED PARCELS
⦿ Customers' responsibility is to track the package regularly. Parcels will be returned to us if being left in the post office for more than 7-10 working days. (depending on the country)
⦿ We are not responsible if your parcel is misdelivered or returned to us due to :
① A wrong/invalid delivery address was given during order information.
② Your failure to pick up a parcel at the post office or when the courier delivers to your address.
③ The decline by custom rules on your country / refused entry to your country.
⦿ If your parcel is returned to us, we can resend it to you, but you will have to pay the full shipping fee AGAIN as the first delivery has been charged by the courier.
⦿ If you would like to treat it as a return, we will refund the value of the product(s) minus a 30% restocking fee. SHIPPING FEES will not be refunded.
⦿ If your parcel is misdelivered (delivered to another address) due to any of the above reasons, no compensation will be provided. This does not apply to errors on behalf of Chusme, which will be courteously corrected.
TAX AND DUTIES
⦿ We are not responsible if your country's customs charges you taxes and duties. Prices on our site exclude taxes and delivery costs. Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties, if accessed, will be billed to the recipient by our shipping partners upon delivery.
⦿ When ordering from CHUSME, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value-added tax (VAT), or any similar customs-related fees. Customs policies vary by country, and CHUSME cannot make any guarantees as to whether or not shipments will be subject to customs-related fees.